Refund policy

Deposit, Return, and Refund Policy

Last updated: September. 12, 2025

Thank you for shopping with The Bougie Brim by KT. We appreciate your business and want you to be completely satisfied with your purchase. If something is not right, we are here to help.

Deposit Policy
This payment will be applied toward the final total of your custom hat purchase should you choose to move forward. Please note, the deposit is nonrefundable if the scheduled virtual consultation is missed or delayed by more than 10 minutes and may be subject to cancellation.

For any questions or to reschedule, please contact us at kt@bougiebrim.com.
This policy is outlined per our Terms and Conditions.

Returns

You have 10 business days from the date you receive your item to request a return. To be eligible, your item must be unused, unworn, and in the same condition in which you received it. It must also be in its original packaging with all tags attached.

To start a return, please contact us via email at kt@bougiebrim.com with your order number and the reason for your return. Once your request is approved, we will provide you with detailed return instructions and the return shipping address.

Please note that items returned without prior authorization will not be accepted.

Non-Returnable and Non-Refundable Items

Some products cannot be returned or refunded. These include:

• Custom or personalized items
• Gift cards
• Sale or clearance items
• Digital or downloadable products

If you are unsure whether your item qualifies, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please keep in mind that original shipping charges are non-refundable. If you do not see your refund after 10 business days, check with your bank or credit card provider, as processing times may vary.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size or product, please return your original order for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at kt@bougiebrim.com . Include your order number and a photo of the item so we can resolve the issue promptly.

Contact Us

If you have any questions about our return or refund process, please reach out to us at kt@bougiebrim.com